How to Raise a Complaint

Last updated: October 2026

We want people who contact Madmystery Concrete to be treated fairly. If something went wrong, tell us. This page explains how to raise a complaint and what to expect. It is a general template and not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or messaged Madmystery Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, workmanship and customer service. If you have a problem with work at your home, start by raising it with the provider directly, and keep a written record.

Please tell us as well. Feedback about providers helps keep our network honest, and providers who keep falling short may be removed. Be aware that Madmystery Concrete cannot settle contract disputes, refund money you paid a provider, or act on a provider's behalf.

Sending Your Complaint

Email contact@madmystery.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you hope for

After You Write

We will confirm by email that we received your complaint, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we plan to take.

If You Are Still Unhappy

If our answer does not settle things, reply and ask us to look again. You may also reach out to your state consumer protection office or attorney general, or to your local Better Business Bureau. Your state contractor licensing board may be able to help with licensed contractors.

Contact

Email: contact@madmystery.garden